Recently I came across a press release from T-mobile UK stating that they were now merging their Web’n'Walk Plus with their HotSpot service so now when a subscriber upgraded from the basic Web’n'Walk package to Web’n'Walk PLUS they got Wifi coverage included ‘free’.
If you are like me and you use T-Mobile for both then you are happy to save a few ££’s but if you are new and thought I wonder if it is worth it then don’t wonder for long who knows if they will keep this package available as they often do ‘tweak’ it and rarely to our benefit.
Also if you call in for this ‘upgrade’ or downgrade depending on your perspective please be patient and persistent as the Customer Service reps have just found out about it do to my insistence that the program existed and don’t be surprised if you have to make a call or two to HotSpot support while they work out how to deal with you as they also haven’t been told and are only just finding out about the program from ME.
Why do I know what is happening over at Customer and Technical Support? Because I was the one who informed them of the service change and insisted it existed until a staff member realised I wasn’t going away and did some (real) research and got back to me 4 business days later saying ‘Youreeka - I found what you were talking about Sir’….
Be patient but don’t take no for an answer.
PS. If you are in America call T-Mobile USA as they apparently also have the same program.
PPS. On a separate note if you are a Blackberry user looking to switch networks or upgrade (willing to switch) you may want to check out BT as they have a pretty amazing deal right now for 25£ you get unlimited emails and data, the only major downside is its on a 2 year plan. :(( Anyway some of you may not mind I do but maybe you won’t. Take a look as the price and ‘unlimited’ slogan seemed pretty special to me.
Ping THIS!
| 
{ 0 comments… add one now }