Ford Motor Co has announced a recall of 422,000 SUVs in the United States following the discovery of a potential video output failure that can prevent the rear view camera image from appearing, even after a previous recall repair. The affected vehicles include Ford Explorer and Lincoln Aviator models from 2020 to 2023, as well as Lincoln Corsair SUVs from 2020 to 2022, all of which are equipped with a 360-degree camera.
This recent recall expands upon and replaces previous recalls related to the same issue that took place in 2021 and 2023. To address the problem, Ford had previously updated the software for the image processing module (IPMB) in an effort to rectify the situation.
Acknowledging the issue, Ford is actively working with its suppliers to determine the underlying cause and provide a suitable solution promptly. The National Highway Traffic Safety Administration (NHTSA) has emphasized that the loss of the rear view camera image can compromise driver visibility, potentially increasing the risk of accidents.
Notification letters will be mailed to affected vehicle owners starting from June 26. Ford has already received 29 claims regarding malfunctioning screens following the 2023 recall repair. Additionally, there have been 250 warranty reports documenting rear camera image malfunctions after the same repair, along with one minor crash linked to the loss of the rear-view camera image.
This particular issue has been under scrutiny since August 2021, when the NHTSA initiated an investigation into a separate rear camera problem that prompted Ford to recall 620,246 vehicles in 2020. The ongoing investigation is assessing the timeliness of Ford’s recalls and whether a sufficient number of vehicles were included in the recall campaigns.
Ensuring the prompt resolution of this issue and prioritizing customer safety and satisfaction are of utmost importance to Ford. Through collaboration with suppliers and a diligent examination of the matter, Ford aims to identify the root cause and provide an effective solution to address the problem associated with the rear view camera image display.
Ford Motor Co is committed to addressing the recurring issue of rear view camera malfunctions in its SUVs and is actively working to rectify the situation. By collaborating with its suppliers, Ford aims to identify the root cause of the problem and provide an effective solution to ensure the proper functioning of the rear view camera image display.
The upcoming recall notification letters, scheduled to be sent out on June 26, will provide affected vehicle owners with important information about the recall and the necessary steps to take. Ford encourages all owners of the affected SUV models to respond promptly and have their vehicles inspected and repaired as soon as possible.
The company has received 29 claims from customers reporting malfunctioning screens after receiving the 2023 recall repair. Additionally, there have been 250 warranty reports of rear camera image malfunctions following the same repair, highlighting the significance of addressing this issue promptly and effectively.
The National Highway Traffic Safety Administration’s investigation, which began in August 2021, is focused on a separate rear camera problem that resulted in a significant recall of 620,246 vehicles by Ford in 2020. The investigation aims to determine whether Ford acted in a timely manner and included an adequate number of vehicles in the recall campaigns.
Ford is committed to the safety and satisfaction of its customers, and this recall is part of its ongoing efforts to address any potential issues and ensure the highest standards of vehicle performance and safety. The company remains dedicated to providing quality products and prompt resolutions to any concerns raised by its customers.
Owners of the affected Ford Explorer, Lincoln Aviator, and Lincoln Corsair SUVs are advised to stay informed and follow the instructions provided in the recall notification letters. By promptly addressing this issue and working collaboratively with its suppliers, Ford is determined to resolve the rear view camera problem and uphold its commitment to delivering reliable and safe vehicles to its customers.
Ford will continue to provide updates and support to its customers throughout the recall process, ensuring that necessary repairs are completed efficiently and effectively. The company’s focus remains on maintaining customer satisfaction and addressing any potential safety concerns promptly and thoroughly.